Shipping Policy

Last Updated: July 7, 2026

Thank you for shopping with Elitto Store. We are committed to delivering your orders safely, quickly, and efficiently. Please read our shipping policy before placing your order.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During sales, festive seasons, or high-order volumes, processing may take slightly longer.

Shipping Coverage

We currently deliver across India.

At this time, international shipping is not available.

Estimated Delivery Time

Estimated delivery times are:

• Metro Cities: 2–5 business days

• Tier 2 & Tier 3 Cities: 3–7 business days

• Remote Areas: 5–10 business days

Please note that delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

• Free Shipping may be available on selected products or orders above a specified amount.

• If shipping charges apply, they will be clearly displayed during checkout before payment.

• Any promotional free shipping offers are subject to change without prior notice.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible PIN codes.

• A small convenience fee may apply for COD orders, if mentioned during checkout.

• We reserve the right to disable COD for certain products, locations, or customers with repeated order cancellations.

Express Shipping

Where available, Express Shipping options will be shown during checkout. Additional charges may apply.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email, SMS, or WhatsApp (where applicable). You can track your shipment using the tracking information provided.

Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the order, the package may be returned to us. Re-shipping charges may apply.

Incorrect Address

Please ensure that your shipping address, contact number, and PIN code are correct before placing your order.

Elitto Store is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delays Beyond Our Control

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including but not limited to:

• Extreme weather conditions

• Natural disasters

• Government restrictions

• Transportation disruptions

• Courier service delays

• High seasonal demand

We appreciate your patience and understanding in such situations.

Damaged, Lost, or Tampered Packages

If your package appears damaged or tampered with at the time of delivery, please refuse the package if possible and contact us immediately.

If you discover any damage after accepting the delivery, please notify us within 48 hours and include clear photographs of:

• The outer packaging

• The shipping label

• The damaged product

We will investigate the issue and provide an appropriate resolution.

Order Cancellation

Orders can only be cancelled before they are dispatched. Once shipped, cancellation requests cannot be accepted. Please refer to our Refund & Return Policy for more information.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: elittostore@gmail.com

WhatsApp/Phone: +91-9327706531 

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We are always happy to assist you and ensure you have a smooth shopping experience with Elitto Store.